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Privacy Policy
This Privacy Policy explains how Love Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently, in line with applicable privacy requirements for players in Australia.
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Information we may collect
When you use Love Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the checks required for your account and the choices you make. We seek information that is reasonably necessary for operating an online casino service, meeting applicable obligations and providing customer support.
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Account and identity information
This may include your name, date of birth, contact details, login information, account preferences and records of communications with support. We may also ask for information needed to confirm that you are eligible to use the service. Where verification is required, we may request identity documents or other information that helps confirm your identity, age and account ownership.
Verification and security information
To help prevent fraud, misuse, money laundering and unauthorised access, we may handle information from identity checks, device checks, security reviews and risk assessments. This can include information about unusual account activity, attempted transactions, account access and links between accounts or devices. These checks help protect players, the platform and the wider gambling environment.
Payment and transaction information
We may keep records of deposits, withdrawals, wagers, winnings, payment methods, transaction references and related account activity. Payment information may be processed by payment providers or other service providers. We do not generally need to retain complete payment card details where those details are handled securely by an authorised payment service. The information retained depends on the payment method and the requirements applying to the transaction.
Technical, device and cookie information
When you visit the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referring website and access times. We may also use cookies and similar technologies to remember preferences, support security, understand website use and improve performance.
How we use information
Love Casino may use personal information for the following purposes:
- Creating, managing and securing your player account.
- Processing deposits, withdrawals, wagers and other account transactions.
- Confirming identity, age, account ownership and eligibility to use the service.
- Carrying out anti-fraud, security, risk and responsible gambling checks.
- Providing customer support, responding to enquiries and resolving complaints.
- Maintaining website functionality, remembering settings and improving the player experience.
- Sending service messages about your account, transactions, security or important changes.
- Sending marketing communications where permitted and where you have provided the required consent or the communication is otherwise allowed.
- Meeting legal, regulatory, accounting, tax, security and record-keeping obligations.
- Detecting, investigating and preventing prohibited activity, abuse, technical attacks or other breaches of our terms.
We may combine information from your account, website activity, transactions and verification checks when this is reasonably necessary for these purposes. We may also use aggregated or de-identified information for analysis, reporting, security and service improvement. Information in this form is designed not to directly identify an individual player.
Marketing communications
If you receive promotional communications, you can choose to stop receiving them by using the unsubscribe option in the message or by contacting support. Stopping marketing messages will not normally stop essential service communications, such as information about your account, transactions, security or changes to important terms.
Lawful and reasonable use
Personal information is used only for suitable purposes connected with providing, securing and improving the service, or where its use is needed to meet an applicable obligation. We may consider the nature of the information, the reason it was collected and the possible impact on players when deciding how it should be handled.
Sharing, security and retention
We may share relevant information with service providers that help operate the website and casino services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, analytics, customer support, communications and security. They are expected to handle information only for appropriate business purposes and with suitable safeguards.
Information may also be disclosed where necessary to comply with a legal request, court process, official investigation or other applicable obligation. We may share information where this is reasonably necessary to protect players, prevent fraud, investigate suspected unlawful or prohibited activity, enforce our terms or protect the rights and security of the website and its users.
Keeping information secure
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication procedures, monitoring, encryption where appropriate and staff or supplier confidentiality requirements. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
How long information is kept
We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or made permanently anonymous.
Information may be processed or stored using service providers in Australia or other locations. Where information is handled across borders, reasonable steps are taken to support appropriate privacy and security protections. Access to personal information is limited to people and providers who need it for an appropriate purpose.
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. Love Casino may use essential cookies to support login, security, account functions and reliable website operation. Other cookies may help remember preferences, measure traffic, understand how pages are used and improve content or services.
Some cookies may be placed by service providers that support analytics, security, payments or other website functions. Cookies can help us recognise a returning browser, but they do not necessarily identify you by name. Information obtained through cookies may be combined with other technical or account information where reasonably necessary for the purposes described in this policy.
If you disable or delete cookies, some parts of the website may not work correctly or certain preferences may not be saved. You can manage, block or delete cookies through your browser settings. Your browser may also allow you to receive a notification before cookies are stored. The available controls vary between browsers and devices, so check the relevant browser instructions for more information.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.
To exercise these rights or ask a privacy question, contact support@lovecasino.online. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to confirm your identity before providing information or making changes, particularly where the request involves account security or sensitive documents.
- Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
- Correction: ask us to update information that is inaccurate, incomplete or out of date.
- Deletion: ask us to remove information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security or transaction-record purposes.
- Withdraw consent: ask us to stop using your consent for marketing. Withdrawal does not affect processing that is based on another lawful reason or is necessary to provide the service.
We will consider privacy requests within a reasonable time and may explain if a request cannot be fully completed. For example, information may need to be kept to meet legal obligations, protect against fraud, preserve transaction records, resolve a dispute or maintain the security of the service. A request to delete information may also be limited where retaining it is necessary for an ongoing account, transaction or investigation.
If you are unhappy with how a privacy request is handled, you may seek independent privacy advice or contact the relevant privacy authority in your jurisdiction. You should avoid sending unnecessary sensitive information when first contacting support. We will explain if additional information is needed to verify your identity or assess your request.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version will be made available on this page. We encourage you to review it periodically. Where a change is important, we may provide additional notice through the website or by an appropriate account communication.
